Support

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:


 Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


Trying to update Backup (same for Admin Tools), I get this message:

Warning

Joomla\Filesystem\File::delete: Failed deleting inaccessible file mysql.xml

Package Update: There was an error installing an extension: com_akeeba-pro.zip


Same thing whether trying to update directly or trying to install package file. Searching for the filename, I find 11 of them in various directories. Which file would this be about, and why would it not be accessible? Of course I have not changed anything regarding accessibility for a long time and many updates since then ...

Thank you!

Please manually delete the folder administrator/components/com_akeeba/sql then retry your update. That should allow you to complete it.

Yes, that worked. Thanks!

You're welcome!

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.