Support

Akeeba Backup for Joomla!

#30652 Update Problems

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Pascal Bazzea
Hello,

"Entrer l'ID de téléchargement n'est pas suffisant pour activer les fonctions de la version professionnelle d'Akeeba Backup. Vous devrez télécharger et installer le paquetage Akeeba Backup Professionnel sur votre site à deux reprises, sans désinstaller le noyau. Pour plus d'informations et des instructions détaillées, veuillez visionner notre tutoriel vidéo au sujet de la mise à niveau du noyau d'Akeeba Backup vers la version professionnelle.
"
Same after update, i lost my features !?

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!