Support

Akeeba Backup for Joomla!

#30649 Multiple levels of Installation folders on restore

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Tuesday, 08 January 2019 17:17 CST

Thursday, 06 December 2018 20:46 CST

IAmCapstone
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Trying to restore my site from a backup and when I run the restore script, I get multiple levels (lots) of the install directory (/Installation/installation/installation/installation/installation/index.php) and the scripts won't complete. How can I fix this?

Thank you!

Friday, 07 December 2018 08:30 CST

nicholas
Try deleting the .htaccess file from your site's root, after the extraction of the backup archive is complete but before you click on Run the Installer.

If that doesn't help, quit your browser (if you're on macOS please use CMD-Q to fully quit it) and then try using your browser in private browsing mode to restore your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 07 December 2018 08:39 CST

IAmCapstone
Thank you, Nicholas! Deleting the .htaccess file was the answer!

Sunday, 09 December 2018 02:37 CST

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 January 2019 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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