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Akeeba Backup for Joomla!

#30638 Error during upgrade to latest version

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Wednesday, 05 December 2018 07:27 CST

Wednesday, 05 December 2018 04:39 CST

cpartsenidis
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Description of my issue:

When trying to upgrade Akeeba Backup from version 6.2.1 to 6.3.1 via the Joomla update section it failed and gave me a "Warning : Update path does not exist" & "Error updating COM_INSTALLER_TYPE_TYPE_" error message.

CAn you kindly advise what might have went wrong and what actions I need to take?

Thank you.
Edited by tampe125 on 2018-12-05 05:38 CST

Wednesday, 05 December 2018 05:09 CST

tampe125
Hello,

updates are handled directly by Joomla, our code is not running yet.
If you manually try to upload the package, does it work? I suspect there could be a connection error or a permissions issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 05 December 2018 05:36 CST

cpartsenidis
Hello Davide,

Firstly, can you kindly remove the attached screenshot from my original post as I didn't take notice it was going to be a public visible post.

In the meantime I've performed some additional testing and noticed that if I upgrade to J3.9.1 first and then try to update Akeeba Backup and Admin Tools, it works fine.

I'm suspecting there is a DB change from 3.8.13 to 39.1 which is causing this issue.

Can you confirm this?

Wednesday, 05 December 2018 06:04 CST

tampe125
As far as I know, nothing special has been changed.
I suspect you could have a corrupted install of Joomla: updating fixed it, so you could update Akeeba, too.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 05 December 2018 06:35 CST

cpartsenidis
Davide,

Never the less, at least I've got a workaround. Thanks for the input - please close this ticket.

Thank you.

Wednesday, 05 December 2018 07:27 CST

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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