Akeeba Backup for Joomla!

#30545 An unhandled exception has been detected

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

n/a

Akeeba Backup version

n/a

Latest post by on Friday, 21 December 2018 17:17 CST

Tuesday, 20 November 2018 12:00 CST

houba_houbi

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hello
After updating my test website to Joomla 3.9.0 and Akeeba 6.3.0, my website is very slow even in the administrator. And so I can't make backups (local and by frontend with watchfuli) = I've got an error please see the pdf enclosed
Thanks to have a look

Wednesday, 21 November 2018 02:27 CST

tampe125

Hello,

the error 6 MySQL server has gone away means that the database dropped the connection.
You have to ask your hosting provider to take a look at it, since we (you and us) can't do anything about it.
By the way, is you hosting provider OVH?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 21 November 2018 03:37 CST

houba_houbi

Hello
Thanks for your reply.
Yes my hosting provider is OVH but I have a "pro" web hosting.

Edited by houba_houbi on 2018-11-21 03:43 CST

Wednesday, 21 November 2018 03:43 CST

tampe125

Get in touch with your host and ask them to review your database server status.
We're experiencing several customers having issues with the database, it seems that OVH is currently under heavy load and from time to time they have to reboot their servers/services.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 21 December 2018 17:17 CST

System Task

system

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