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Akeeba Backup for Joomla!

#30534 Akeeba backup and Admintools updates don't show in Watchful

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by formfranska on Monday, 19 November 2018 11:59 CST

formfranska
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Description of my issue:

Hi,

Updates for Akeeba Backup and AdminTools suddenly don't show up in Watchful and I get no update notifications from Watchful. This has been working before and my Akeeba download ID has not changed. I can see the updates on all my 11 sites in the Joomla backend but not in Watchful.

I've already contacted Valentin at watchful.li but he says he can't reproduce the issue.

I ran the database fix in the Joomla backend on one website. I then went to Watchful and refreshed data for that website but nothing changed (no update notification).
I then went back to backend of the same website under Extensions: Update and cleared cache. Then pressed “Find updates”. After this I again went back to Watchful dashboard but still no update notifications.

So I understand this is most likely an issue with Watchful but I still wanted to try and see if you might have any clues since the issue hasn't been resolved from Watchful. Hope that's OK ????

Also attaching a screen shot from Joomla backend (updates).

Best regards
Anna Robinson

tampe125
Akeeba Staff
Hello,

updates are handled by Joomla itself.
If you can see them in the Joomla update page, then Watchfu.li should be able to pick them up, too. You should contact them and report that everything is fine inside your Joomla panel.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

formfranska
OK Davide, Thank you.
This is what I thought as well but having your expert confirmation sure helps. Thank you for taking the time to reply ????

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