Support

Akeeba Backup for Joomla!

#30207 Just Like #30188 – Akeeba Backup 6.2.0 and PHP 7.1 Error 500

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Thursday, 06 September 2018 21:15 CDT

nyocca
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

My site's backup with Akeeba works well in PHP 7.1.21 now that I raised the memory allocation from 32MB to 64MB as #30188 – Akeeba Backup 6.2.0 and PHP 7.1 Error 500 suggested was possibly the problem. Apparently it is because it fixes the issue of backing up a 150000 record table, in my case.

Thank you #30188 – Akeeba Backup 6.2.0 and PHP 7.1 Error 500 and thank you especially, Nicholas.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!