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Akeeba Backup for Joomla!

#29904 Error 500 after installation

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 01 August 2018 17:17 CDT

Monday, 02 July 2018 03:48 CDT

ciaffoncini
Hi,

after Akeeba Pro installation i have a Error 500 in admin akeeba main page: "administrator/index.php?option=com_akeeba"

I checked htaccess (i don't have one) and I have no entry in error log file.

Could you help me?

Thank you.

Monday, 02 July 2018 03:55 CDT

tampe125
Hello,

you have a very old version of PHP that lacks of some features.
Please install the latest dev release of our library, we added some workarounds for such versions.

I'd strongly suggest you to update your PHP version, since in the future we're going to drop support to version 5.4

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 02 July 2018 07:57 CDT

ciaffoncini
Hello,

thank you, installing lastest dev release solved my issue.

I'm already planning to update php (I have to update some old website first).
Which PHP version do you suggest? 7.2?

I'm using this same thread also because I have a similar issue for Admin Tools. (not blank page but an admin page only text).
Is there a dev file to download?

Edited by ciaffoncini on 2018-07-02 08:03 CDT

Monday, 02 July 2018 08:41 CDT

tampe125
That package will fix both Akeeba Backup and Admin Tools extensions. Please remember to install the dev release of the library after installing them both.

Regarding the PHP version, I'd play safe and try to update to version 7.0 first and check if everything is working fine. There have been some changes on PHP syntax and some extensions could be not compatible; for your information Akeeba software il compatible with PHP 7.2 without problems.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 August 2018 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-08-01 17:17 CDT

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