Akeeba Backup for Joomla!

#29712 Warning message

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version

n/a

PHP version

n/a

Akeeba Backup version

n/a

Latest post by on Saturday, 23 June 2018 17:17 CDT

Thursday, 24 May 2018 05:23 CDT

Smartoweb

Please, could you explain me why Akeeba is trying to access under my site root as i didn't configure any special directory or file?

Here's the message that appears twice per log for all my sites:

in Step number 8
WARNING |180524 11:49:49|Link <root>/.. is inaccessible. Check the open_basedir restrictions in your server's PHP configuration
and just before Finished operation 3
WARNING |180524 11:49:49|Link <root>/.. is inaccessible. Check the open_basedir restrictions in your server's PHP configuration

All works fine but these messages are disturbing.

Thanks

Thursday, 24 May 2018 07:08 CDT

tampe125

Hello,

you can safely ignore that.
It means that the root parent is not directly accessible while scanning, that's not a big deal.
That's why we issue only a warning and not an error.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 24 May 2018 07:50 CDT

Smartoweb

Thank you for your answer, but the problem is that when I receive an email or push notification after the backup, it contains warnings and I have no way of knowing that it's just due to that and so I have to log in at each site to check the log. I lose all the benefit of these features. So, please, is there a way to disable these messages?

Best regards

Thursday, 24 May 2018 08:21 CDT

tampe125

I'm afraid it's not possible.
Akeeba is scanning your directory and it founds a link that it can't follow. In this case we know that's harmless and we can ignore it, in other cases you could have broken links or configuration setups that you may want to investigate further.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 23 June 2018 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2018-06-23 17:17 CDT

Support