Support

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Description of my issue:

Hi,

I recently had an issue with one of the sites I look after. A virus had gotten into the server that the site was hosted on and wrecked havoc accross the websites loaded on it. I was able to recover the website and get it back up and running but not without issues.

Whenever I try to update to the latest version of Akeeba or Admin Tools, I get the following error

Warning
JFolder::create: Path not in open_basedir paths.
Cannot create destination folder
Package Update: There was an error installing an extension: lib_fof30.zip
Message
Error updating package.

I've checked the tmp directory path and that's configured correctly. I've also tried doing a manual install of the latest version but also without success. I did have a look through the other support tickets to see if anyone had the same issue but nothing matched what I'm experiencing.

Whenever I try to do a backup in Akeeba or access Admin Tools, I get an error message saying "An error has occurred. 500 FOF 3.0 is not installed"

What would you recomend I do?

Thanks!

The FOF30 library is used across almost all Akeeba products. The installer doesn't try to update it if it detects that the library is already installed. That makes it a problem if it isn't properly installed.

• Download a copy of one of our components, e.g. Akeeba Backup.
• Extract it.
• Find the lib_fof30.zip file.
• Extract it.
• Rename the extracted folder fof to fof30.
• Upload the fof30 folder into your site's libraries folder so now you have a libraries/fof30 folder.

That should beat it into submission.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.