Support

Akeeba Backup for Joomla!

#29024 Fail on backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 21 February 2018 17:17 CST

Sunday, 21 January 2018 08:23 CST

amiella
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi. I cant backup. keep failing.
Attached the log.
Thank you

Monday, 22 January 2018 02:24 CST

tampe125
Hello,

the log wasn't uploaded.
Can you please try to zip it and attach it again, or upload it somewhere (for example Dropbox or Google Drive) and paste here the link?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 January 2018 02:56 CST

amiella
Hi. Was it loaded this time?

Monday, 22 January 2018 03:03 CST

tampe125
Nope ;)
Please upload it somewhere and past here the link, so I can download it and review what's going on.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 January 2018 03:21 CST

amiella
Try this link:
www.viim.co.il/aux_files/AkeebaBackupDebugLog.txt.zip

Monday, 22 January 2018 04:00 CST

tampe125
It seems that the problem comes from the .cagefs folder. Since it's a system folder, Akeeba Backup doesn't have access to it, causing the error.
Please exclude the .cagefs folder from the backup and try again, that should fix your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 January 2018 06:34 CST

amiella
Thanks. This solved it.
I have the same problem in another website.
There is no such folder to exclude.
Can you please help me here.
www.viim.co.il/aux_files/AkeebaBackupDebugLog-2.txt.zip

Thanks

Monday, 22 January 2018 07:42 CST

tampe125
Looking to your log, you're trying to upload a backup archive of 350Mb in one shot.
Most likely the connection times out, please apply a part size of 50Mb and try again. You can find such option inside the Configuration Page, under the Archiver Settings section.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 21 February 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-02-21 17:17 CST

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