Akeeba Backup for Joomla!

Monday, 11 December 2017 08:41 CST

edwardpeck

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I got a message saying my version of Akeeba Bachup was older than 90 days so probably needed updating.
It didnt appear in updates
I downloaded from my subscription page (professional version)
Installed it normally. Added my ID.
Clicked on configuration wizard.
The file does not progress - normally the bars turn green. They dont.
I dont think Im doing anything different to the updates I made in the past.

Monday, 11 December 2017 09:05 CST

dlb

It worked as expected on my system when I tested it. There are two possibilities that come to mind:

Clear your browser cache. If you have a site level cache or PHP cache, you will need to manually clear them as well. You would have to ask your host how to do that. When you get older versions of the software in the cache and newer on the disk, all sorts of strange things can happen.
Download Akeeba Backup from our Downloads page and install it twice, back to back, without doing anything in between. Do not uninstall. That will cause you to lose all your settings and possibly your stored backup archives. This trick usually works around a problem in the Joomla! installer where it forgets to copy all of the files during an installation or upgrade.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 11 December 2017 09:19 CST

nicholas

I'm afraid Dale is wrong .

That's the first time in four years that phpStorm's File Watchers feature failed catastrophically. It also coincided with the time I was making the release of Akeeba Backup. Half of the JavaScript files are empty. The same files which I checked with our automated tests before making the 5.6.2 release. In the 90" between the conclusions of the tests and building the release apparently phpStorm's File Watcher feature tried to minify the Javascript files again, failed and caused the packaging error. I have no words... The entire reason for the automated tests before releasing it to prevent exactly this kind of issues. I think I might go buy a lottery ticket after this.

I am not going to release a new version. I am just going to repack version 5.6.2. Please retry downloading it in 30'.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 11 December 2017 09:22 CST

edwardpeck

Tried it. Didnt work I am afraid.

I have reverted to 5.6.1 for now.

Monday, 11 December 2017 09:38 CST

dlb

Please see Nicholas' reply above. I'm not sure why it worked for me and not for you. This failure should have affected both of us.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 11 December 2017 10:08 CST

edwardpeck

Thanks Nicholas - I didn't notice your reply before posting. I have no doubt it will work later (I have used Akeeba backup for years and never had an issue before).

Monday, 11 December 2017 11:26 CST

edwardpeck

Hi Dale - I still get the error. Could you post on when its updated? Happy to give you back office access if it helps.

Monday, 11 December 2017 11:51 CST

nicholas

Please don't use Akeeba Backup 5.6.1 and 5.6.2. It looks like something is wrong with the machine I'm using for the releases. Even though the packages I create locally look correct, the upload seems to not be correct. I am going to switch to my backup machine and release version 5.6.3 tonight.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 11 December 2017 11:53 CST

edwardpeck

Thank you.

Monday, 11 December 2017 17:42 CST

edwardpeck

Thanks. Fixed. Many thanks for rapid response from you both.

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