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Akeeba Backup for Joomla!

#28774 Akeeba backup pro 5.6.0 fails due to ajax loading error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Wednesday, 22 November 2017 02:45 CST

Tuesday, 21 November 2017 06:46 CST

taksejimo
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Akeeba backup pro fails due to ajax loading error and configuration wizard fails too.
Analyse log not completed more than 8 hours.

Please provide me how to fix the problem.

Reference infomation
a.Akeeba backup failure message
<strong>AJAX Loading Error</strong><br/>HTTP Status: 0 ()<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/>

b.Configuration wizard failure message
Akeeba Backup could not save the maximum execution time preferences. You will have to configure it manually.

Tuesday, 21 November 2017 09:26 CST

tampe125
Hello,

seems that your host is killing the process.
First of all, set a part size of 10Mb for your archives. You can find such option in the Configuration page, Archvier Engine section.
Then apply the following settings:
Minimum execution time: 5 seconds
Maximum execution time: 3 seconds
Runtime bias: 50%

Yes, minimum is greater than maximum, that's not a typo. In this way the backup will be slower, but it should complete.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 22 November 2017 00:56 CST

taksejimo
Hello,

I applied the parameter value of configuration setting according to your recommendation.
Backup operation was completed successfully.

Thank you so much for your good suggestion

Takayuki Sejimo

　

Wednesday, 22 November 2017 02:45 CST

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!