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Akeeba Backup for Joomla!

#28584 Akeeba Backup xxx stuck at 99%

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
n/a

Latest post by on Wednesday, 08 November 2017 17:17 CST

Sunday, 08 October 2017 19:42 CDT

user85412
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Akeeba Backup xxx stuck at 99% whist trying to update form 3.7.5 to 3.8.1

Monday, 09 October 2017 00:54 CDT

nicholas
The log claims that the backup has been complete. There is no indication of anything being stuck. From what I see it looks like the redirection back to Joomla! Update to resume the core update is failing.

Since you already have a successful backup of your site prior to the update you can temporarily disable the Backup on Update feature to allow Joomla! Update to process the update without Akeeba Backup intervening to take a new backup before the Joomla! update.

At the bottom of the Joomla! Update page, in Joomla's status bar, you will see a green "BoU Active" message. Click on it. The page reloads, the icon turns gray and it reads "BoU Inactive". Now the Backup on Update feature is temporarily disabled. Proceed to running your Joomla! update. It will complete without a new backup being taken.

Relevant documentation (for future reference): Backup on Update

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 08 November 2017 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-11-08 17:17 CST

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