Support

Akeeba Backup for Joomla!

#28472 Update to 3.8 fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by dlb on Tuesday, 19 September 2017 12:49 CDT

Tuesday, 19 September 2017 12:36 CDT

user18741
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

When I try to update my Joomla 3.7.5 to Joomla 3.8 instead of a smooth upgrade, it does this error message instead:

Fatal error: Cannot declare class JInput, because the name is already in use in /home/guyrcook/public_html/libraries/fof/input/jinput/input.php on line 39

Tuesday, 19 September 2017 12:49 CDT

dlb
The fof library is a core Joomla! library. The Akeeba version is fof30. I'm sorry but this error is outside the scope of our support, you will need to ask for help in the Joomla! forums.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!