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Akeeba Backup for Joomla!

#28437 Backup Stalls Upon Initialization

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Sunday, 15 October 2017 17:17 CDT

quantumgravity
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Description of my issue:

Hi:

I moved a site from Bluehost to Hostgator, and Akeeba Backup 5.6.0 now stalls before executing the second step (Embedding the installer). After the first step (Initialising backup process), the time for last server response just keeps ticking the seconds away.

I did run the Configuration wizard to reconfigure Akeeba for Hostgator. (Akeeba works perfectly on other sites I have running on Hostgator.) I also created a new profile and configured it, but it did the same thing. Likewise, it stalled after I reinstalled Akeeba (without first uninstalling it).

I've attached the (short) log file. Thanks for your help!

tampe125
Akeeba Staff
Hello,

can you please try to set the minimum execution time to 2 second?
You can find such option inside the Configuration page. I suspect Hostgator limits the amount of requests that could be performed in a time frame.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

quantumgravity
Brilliant! Thanks so much.

Yes, that did fix the problem.

I do have a few other websites running on another Hostgator account. Those have the minimum execution time set to 0.00 seconds, and backups work. There must be something different about the way this new Hostgator account is configured? If you have any theories on that, please let me know.

Thanks again for the quick and spot-on response!

tampe125
Akeeba Staff
I guess that Hostgator has some per-server configuration: on some very busy ones, they are throttling the requests.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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