Support

Akeeba Backup for Joomla!

#28269 Post processing to OneDrive fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Thursday, 21 September 2017 17:17 CDT

bitlink
Description of my issue:
My backups had been successfully transferred to OneDrive for many months, but that stopped working August 16, on all the sites that I backup and transfer to OneDrive.
My cron jobs backup each site but the transfer fails.
If I go to manage the backups and attempt to transfer to OneDrive, it fails.
OneDrive has over 800GB free space.
I've gone to OneDrive, re-checked my auth tokens and re-copied them in to the post-processing settings dialog.

I have the following settings in the OneDrive setup for Akeeba:
Process each part immediately - OFF
Delete archive after processing - ON
Enable chunk upload - OFF
Chunk size - 10 MB

The upload target path does exist, and was working on all sites, and I did not manually make any changes at the point when the failures started.

The relevant lines in the log file appear to be the following, but the whole log file is attached.

INFO |170821 03:12:25|Beginning post processing file <root>/administrator/components/com_akeeba/backup/FMC2017-everda.com-20170821-080806.jpa
DEBUG |170821 03:12:25|Akeeba\Engine\Postproc\Onedrive::Akeeba\Engine\Postproc\Onedrive::initialiseConnector - Validating the OneDrive tokens
DEBUG |170821 03:13:30|Akeeba\Engine\Postproc\Onedrive::Akeeba\Engine\Postproc\Onedrive::initialiseConnector - OneDrive tokens were refreshed
WARNING |170821 03:16:40|Could not create directory Akeeba/FMC-dev/. 500: cURL error 7: Failed to connect to api.onedrive.com port 443: Connection timed out
WARNING |170821 03:16:40|Failed to process file <root>/administrator/components/com_akeeba/backup/FMC2017-everda.com-20170821-080806.jpa
WARNING |170821 03:16:40|Error received from the post-processing engine:
WARNING |170821 03:16:40|Could not create directory Akeeba/FMC-dev/. 500: cURL error 7: Failed to connect to api.onedrive.com port 443: Connection timed out \n Failed to process file <root>/administrator/components/com_akeeba/backup/FMC2017-everda.com-20170821-080806.jpa
DEBUG |170821 03:16:40|Not removing processed file <root>/administrator/components/com_akeeba/backup/FMC2017-everda.com-20170821-080806.jpa
WARNING |170821 03:16:40|Post-processing interrupted -- no more files will be transferred


Thanks for your help.

tampe125
Akeeba Staff
Hello,

looking at the log file, it seems that your server can't connect to OneDrive api service (api.onedrive.com).
Please try again after some time, maybe they were offline (sometimes it happens); if you still can't connect, you should get in touch with your host and ask him to review your server settings and double check that outgoing connections are not blocked.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!