Support

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I tried a manual update to Akeeba Backup and immediately received the following error message:

Fatal error: Call to a member function addScriptDeclaration() on null in /home/ultra/public_html/plugins/system/backuponupdate/tmpl/default.html.php on line 36

The website shows to be up (ultramaticfeeders.com) but I cannot login to the admin area at:
https://www.ultramaticfeeders.com/administrator/?hunt
My last backup was 7/26/2017. Thanks in advance for any quick help with this issue.
Joe

Joe,

It is excellent that you have a backup, but I don't think we'll need it today. The error is known, the explanation and fix are here: https://www.akeebabackup.com/news/1683-akeeba-backup-5-5-0-and-a-fatal-error-accessing-your-site-s-administrator.html.

Dale,
Thanks for the quick reply. The steps worked and I am able to login again. Great support.
Thanks again,
Joe

You are welcome!