Support

I received a notice to update Akeeba Backup to the latest version. While in the backend, I click on the update and got the following error message.

An error has occurred: Call to a member function addScriptDeclaration() on null

I can not login to the backend. Every time I click on "Return to Control Panel" it brings me back to the websites frontpage. See attachment.

I am not sure what this means. You help would be greatly appreciated.

Rick

Rick,

This issue seems to spring from a third party extension messing up Joomla's core APIs for inserting CSS to the page. The necessary steps to work around this issue are described in our news article on the matter.

In short, you will be removing the folder of the plugin which tries to make use of the (now broken) Joomla! core API and install an update to Akeeba Backup which has a workaround for this issue.

If you are interested in the details of this issue you can read the technical analysis in our news article. That's not a required read; we just include it to satisfy the curiosity of our clients and users of our software.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.