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Akeeba Backup for Joomla!

#28186 FTP transfer to CDN77

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Sunday, 27 August 2017 17:17 CDT

sandstorm871
Description of my issue:

Hi,

Historically always used Akeeba backup pro & have the backup transferred to Amazon S3, for 100's of sites.
Though, I'm looking to use the CDN storage at cdn77.com instead & am testing this, unsuccessfully at the moment.

I have the CDN FTP & FTPS details, which I have connected manually, tested by uploading files (small & large) & know this works OK - Upload jpa & zip both OK

Inputting these details in Akeeba & testing FTP or FTPS connection shows successful.
Running a backup, everything backs up on the Akeeba/Joomla side, any sub folders I set are created, but the post-processing doesn't transfer the backup.
I tried splitting this down to 50,20,10,5,2,1 Mb archives but always falls over.
I tried using ZIP & JPA, but logs show this as the last error before interrupting the post processing engine;

WARNING |170727 10:05:01|Error received from the post-processing engine:
WARNING |170727 10:05:01|Uploading <root>/administrator/components/com_akeeba/backup/ConCom-UK-20170727-150425.zip has failed. \n Failed to process file <root>/administrator/components/com_akeeba/backup/ConCom-UK-20170727-150425.zip

Is there anything I can look out for in the logs or any other settings I can tweak, to figure out why it fails to process the file.

I tried a different FTP account on another (siteground) hosting area, and when backing up to this, all works as expected, files are transferred, etc.
So I know this is working but just can't figure out what is stopping the transfer to the cdn77.com storage area.

I have spoke with CDN77 support, who will look further into it to, but they also don't know what is causing the "Failed to process file" process error.

Thanks in advance,
Andy Connell

tampe125
Akeeba Staff
Hello,

did you try to change the state of Use passive mode?
I suspect your host is blocking the FTP connection. When Akeeba Backup tries to connect to the remote FTP server, it only establish a "command" connect, the actual data transfer is made with another one, which could be blocked.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sandstorm871
:( Probably the only thing I didn't try & now it's working OK.
Is there any (security or otherwise) benefits to using or not using passive mode.

tampe125
Akeeba Staff
:D don't worry, the important thing is that's working!
No, there are no security issues: it only changes the mode on how the connection is established, but no security issues at all.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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