Support

Akeeba Backup for Joomla!

#28078 Backup Error since 3.7.3

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 05 August 2017 17:17 CDT

Thursday, 06 July 2017 05:46 CDT

nicstar
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi!

It is no possible to make any backups.

Best wishes
Nico

Thursday, 06 July 2017 07:36 CDT

tampe125
Hello,

I just reviewed your log file and it seems Akeeba Backup can't access its own comes due to permission error.
That's not related to your Joomla update.
You should contact your host and ask him to take a look at your site, since there's a permissions issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 06 July 2017 07:56 CDT

nicstar
thanks, I will check that.

Best wishes
Nico

Thursday, 06 July 2017 08:31 CDT

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 05 August 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-08-05 17:17 CDT

Support Information

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