Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I have a joomla site and I need to move it to a new web host. I purchased Akeeba Backup Pro and it seems to work very well. However the site on the new host returns the following error:
____________________________
0 - The cachelite Cache Storage is not supported on this platform.
You may not be able to visit this page because of:

an out-of-date bookmark/favourite
a search engine that has an out-of-date listing for this site
a mistyped address
you have no access to this page
The requested resource was not found.
An error has occurred while processing your request.
Please try one of the following pages:

Home Page
If difficulties persist, please contact the System Administrator of this site and report the error below.

The cachelite Cache Storage is not supported on this platform.
____________________________

What I have read is that it is caused by not being able to write to the /cache and /administarator/cache folders, I have checked the permissions on these folders and have set them to 777 so that they can be written to by everyone. Makes no difference.

I am able to successfully create a new installation of Joomla on the server but seems not able to restore a backup of a site from elsewhere.

Akeeba backup seems to be working fine

Kickstart seems to be working fine

The restored site Admin area can be accesses - just not the front end

This may not be an issue with Akeeba Backup but I was wondering if you have had other customers with the same issue and how they got around it.


Log File contents
DEBUG |170522 09:06:46|Fetching filter data from database
DEBUG |170522 09:06:46|Loading filters
DEBUG |170522 09:06:46|-- Loading filter Extradirs
DEBUG |170522 09:06:46|-- Loading filter Tables
DEBUG |170522 09:06:46|-- Loading filter Tabledata
DEBUG |170522 09:06:46|-- Loading filter Regexskipdirs
DEBUG |170522 09:06:46|-- Loading filter Skipfiles
DEBUG |170522 09:06:46|-- Loading filter Multidb
DEBUG |170522 09:06:46|-- Loading filter Skipdirs
DEBUG |170522 09:06:46|-- Loading filter Regextables
DEBUG |170522 09:06:46|-- Loading filter Regexdirectories
DEBUG |170522 09:06:46|-- Loading filter Regextabledata
DEBUG |170522 09:06:46|-- Loading filter Files
DEBUG |170522 09:06:46|-- Loading filter Incremental
DEBUG |170522 09:06:46|-- Loading filter Directories
DEBUG |170522 09:06:46|-- Loading filter Regexfiles
DEBUG |170522 09:06:46|-- Loading filter Regexskipfiles
DEBUG |170522 09:06:46|-- Loading filter Sitedb
DEBUG |170522 09:06:46|-- Loading filter Joomlaskipfiles
DEBUG |170522 09:06:46|-- Loading filter Joomlaskipdirs
DEBUG |170522 09:06:46|-- Loading filter Cvsfolders
DEBUG |170522 09:06:46|-- Loading filter Excludefolders
DEBUG |170522 09:06:46|-- Loading filter Systemcachefiles
DEBUG |170522 09:06:46|-- Loading filter Siteroot

Hi Nicholas,
many thanks for the prompt response.

I changed the cache handler parameters to: public $cache_handler = 'file';

This is the result I got: "Using $this when not in object context"

I have tried: public $cache_handler = '';

and end up with a totally blank page

Hi Nicholas,
I now have the site working.

There were two things that had to be done:

1. Change cache handler as you recommended to public $cache_handler = 'file';

2. Change the PHP version from 7.1 to 7.0


The site is now functioning as it should

Many thanks for your assistance

Matt

I am very confident that it's not your software as we also tried to move the site manually and had the same error. Yes I will begin looking at which extension it may be that is causing the issue with PHP7.1.

Again, many thanks for your follow up and assistance