Akeeba Backup for Joomla!

Thursday, 27 April 2017 00:23 CDT

thenorthernoffice

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Our client recently moved from GoDaddy to an Azure-based LAMP server. All seems to be functioning correctly and the Akeeba Backup is working. However, the Config Wizard pop-up keeps popping up and won't 'dismiss' even after running.

Log file is 10MB and linked here:

Log file: https://1drv.ms/t/s!Aj5FNHeIArfzkPd3wPhCKNq-yYDXzg

Thursday, 27 April 2017 00:34 CDT

nicholas

Please upgrade to Akeeba Backup 5.3.1.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 01 May 2017 22:19 CDT

thenorthernoffice

Apologies for the late reply. Updated to 5.3.3 and the problem is still present

Tuesday, 02 May 2017 01:53 CDT

nicholas

This issue cannot be reproduced. I have further reasons to believe that the issue is not a bug.

The configuration wizard pops up whenever the hidden configuration setting akeeba.flag.confwiz is not set in the current backup profile or has the default value 0. Whenever you a. dismiss the wizard; or b. run the wizard to successful completion or c. save the profile configuration from the Configuration page this configuration setting is set to 1.

Seeing the configuration wizard pop up all the time means that the configuration is not saved to the database. Try going to the Configuration page and change a setting. Any setting, as long as you remember its previous and its new value. Click on Save & Close. Now go back to Configuration. Is that setting changed?

If it is changed and the configuration wizard prompt is no longer displayed: nothing to do.

If it is changed and the configuration wizard prompt keeps appearing: you seem to have some issue with caching of the generated HTML. This probably means that you have a misconfigured cache, CDN or reverse proxy in front of your server which erroneously caches the backend pages of your site (despite them asking explicitly not to be cached). You'll have to take this to your host.

If it is not changed and the configuration wizard prompt keeps appearing: check that the #__ak_profiles table exists and it has one or more rows. If not, uninstall and reinstall the extension. If the table is there something in your database doesn't let the records save. Are you using a custom database driver for your site or a third party extension which hijacks the database driver?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 01 June 2017 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2017-06-01 17:17 CDT

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