Support

hi, i receive this message when i tried to create my site backup

"Backup Halted and Will Resume Automatically

The backup operation has been halted because an error was detected. However, Akeeba Backup will attempt to resume the backup. If you do not want to resume the backup please click the Cancel button below.

The backup will resume in 1 seconds

For your information, the last error message was:

<strong>AJAX Loading Error</strong><br/>HTTP Status: 500 (Internal Server Error)<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/>"

this error is showing after the update to the last version, before the update backups were created with no issues at all. i followed the log analyzer advice but it didn't solve the issue.

debug log file is attached to this ticket

could you please advice?

I can not see where the backup tried to restart, but it failed in the upload to Dropbox. Your backup archive is fine, the backup completed, but it is on your server, not on Dropbox.

Please go to Configuration, Post Processing, click on Configure and set the chunk size to 10 Mb. It is currently 20 Mb and it looks like that is too large.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.