Support

Akeeba Backup for Joomla!

#27366 Error configuring ftp

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 15 April 2017 17:17 CDT

Thursday, 16 March 2017 08:46 CDT

Hertak
Description of my issue: I try to setting ftp transfer i do this on all sites and never had a problem. On this server i receive a message (see bellow) the ftp data is correct and everything is fine. The only oproblem is make the transfer. Thanks.
AJAX Loading Error
HTTP Status: 0 ()
Internal status: timeout
XHR ReadyState: 4
Raw server response:

Thursday, 16 March 2017 09:16 CDT

dlb
Please zip and post your backup log. That gives the necessary context to the error message.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 16 March 2017 09:39 CDT

Hertak
Where is the ftp log? there is no backup is the previous step. I go to Configuration then Post-processing engine select ftp fill the form with data and press test button and i have the error
AJAX Loading Error

HTTP Status: 0 ()

Internal status: timeout

XHR ReadyState: 4

Raw server response:

Where i can find the log for that?

Thursday, 16 March 2017 09:56 CDT

dlb
I thought you were getting the error during the upload on a backup. If you are getting the error when you hit the test button in Configuration, most likely the host has outbound connections blocked.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 16 March 2017 10:04 CDT

Hertak
Many thanks i will ask to hosting.

Thursday, 16 March 2017 10:19 CDT

dlb
You are welcome!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Saturday, 15 April 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-04-15 17:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!