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Akeeba Backup for Joomla!

#27351 Problem with Ajax

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 14 April 2017 17:17 CDT

Wednesday, 15 March 2017 05:40 CDT

microland
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello,

I've a problem with Akeeba: <strong>AJAX Loading Error</strong><br/>HTTP Status: 500 (Internal Server Error)<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/>

Could you help me?

thanks,

best regards

Wednesday, 15 March 2017 05:46 CDT

tampe125
Hello,

I suspect your host is killing the process since it's using too many resources.
Please get inside Akeeba Backup configuration page and set the following values:
Minimum execution time 5 seconds
Maximum execution time 1 second
Runtime bias 50%

Yes, minimum is greater than maximum, that's not a typo. In this way the backup process will be slower but it should complete. Let me know if that works for you.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 15 March 2017 07:51 CDT

microland
Hello,

thanks for your reply.
It is the same with your configuration entries...
See log enclosed.

thanks,

Wednesday, 15 March 2017 08:32 CDT

tampe125
It seems that your host doesn't allow the creation of large files.
Please set a part size of 10Mb and try again. You can find such option inside Akeeba Backup configuration page, under Archiver engine settings.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 14 April 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-04-14 17:17 CDT

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