Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

The backup worked fine on our test site. We backed up the test site and restored it in production. Now the backups are not running in production.

Description of my issue:
When running a backup of complete site, I get a HTTP 500 error everytime. When running the ALICE analyzer, I get one error message and one warning:

Error:
Timeout while backing up
Error

There is already an issue with the backup engine saving its state. Please fix it before continuing.
Please try setting min execution time to 1, max execution time to 10 seconds (or if the PHP timeout is less than 10 seconds, use 75% of the PHP timeout), runtime bias 75%

Warning:
Post-processing engine and archive part size
Warning

A post-processing engine is found, but no part size is set; this could lead to timeout issues
Set a part size inside backup profile configuration.

I tried changing the execution time to 1 and 10 sec, same issue.

CAn you please help?

The ALICE output really does not help. Can you please zip and post your backup log?

Hi Sure, I attached it.

Hi, one more time. I forgot to Zip it.

There is no clear reason for the error in the log. The backup stops while the files are being added to the archive file. Let's reduce the part size of the archive. Go to Configure, on the Archiver Engine line, click Configure, then reduce the Part size for split archive field to 100. That is a really small part size, it will give you many parts to your backup. If the backup succeeds, that tells us the problem and we can adjust the part size to find the optimal number.

Hi

That helped. It is now working, thanks a lot.

That's great! But we are not quite finished yet. We know a part size of 100 works. You can increase that number until the backup fails again. Trial and error is the only way to find the maximum size of the part. You can ask your host, but they don't like to talk about those hidden limitations and you may not get an answer. The higher the part size, the less parts you have in your backup.

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