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Akeeba Backup for Joomla!

#27271 Akeeba backup pro

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by dlb on Monday, 06 March 2017 16:23 CST

Monday, 06 March 2017 14:44 CST

user18741
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Package Install: Custom install routine failure when trying to install Akeeba Backup installation package v.5.3.0.b1

I tried 'both' installers from the Joomla backend

Monday, 06 March 2017 15:25 CST

dlb
You are running a seriously out of date version of Joomla!. The last version of Akeeba Backup that ran on the Joomla! 2.5 series was 4.7.4. You can find that version here: https://www.akeebabackup.com/download/akeeba-backup/4-7-4.html.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 06 March 2017 15:35 CST

user18741
This is the backup I just ran with the old Akeeba Backup Pro, attached as a zip file. It's only 315KB zipped

Monday, 06 March 2017 15:49 CST

dlb
The 4.1.2 version that you have installed will run on the Joomla! 2.5 series. The 5.3.0.b1 version will not.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 06 March 2017 16:13 CST

user18741
Update: Per suggestion, upgraded to the latest Joomla version 3.6.5 and then tried to update the Akeeba Backup Pro, same error, wouldn't update. It did allow the update of the Akeeba Admin tools pro though.

Tried downloading the source zip again, and this time it installed, thanks for the suggestion to upgrade the Joomla version, easy as cake to do.
Edited by user18741 on 2017-03-06 16:17 CST

Monday, 06 March 2017 16:23 CST

dlb
You're welcome! I'm glad it is working for you now.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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