Support

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Description of my issue:

When I test the connection in the backend of Joomla, I get this message:
SFTP Connection Test
Could not connect to the remote SFTP server.
Your web server does not have the SSH2 PHP module, therefore can not connect to SFTP servers.

I have discussed this with the techs in charge of the Linux servers. Both the web server and the receiving server have SSH2 installed and enabled. We have been able to connect manually from the web server to the receiving server using the User account information.

I traced this error message to the code in a few places in Akeeba:

public function connect()
                {
                                // Try to connect to the SSH server
                                if (!function_exists('ssh2_connect'))
                                {
                                                throw new \RuntimeException('Your web server does not have the SSH2 PHP module, therefore can not connect to SFTP servers.', 500);
                                }
 
                                $this->connection = ssh2_connect($this->host, $this->port);
 
                                if ($this->connection === false)
                                {
                                                $this->connection = null;
 
                                                throw new \RuntimeException(sprintf('Cannot connect to SFTP server [host:port] = %s:%s', $this->host, $this->port), 500);
                                }

So it seems that the website is failing the check to the ssh2_connect statement. What is this missing? What should I be asking our techs for to prove that the SSH2 module (and lib) is installed and enabled?

Where do I go from here...

My Linux server people want to know what directory Akeeba backup expects the SSH2 module to be located at - it is possible that there is a mismatch between the server and your software.

Once I know where it looks for it, then I can let them know where it needs to be.

We are a US state government agency that has recently reorganized our ITS staff into a single huge group (previously it was each agency had it's own ITS staff). Sometimes they end up putting software in the wrong area on Red Hat - not the first time we have had that issue.

So changing our host is not possible.

I just installed the 5.3.0.b1 version on a test site, and the results from the Test SFTP Connection button was an error message "Could not connect to the remote SFTP server. The error message was:" with a red bar that only contained an "Y"

Not a helpful message for me, but perhaps you have an idea of what it means or where it is located.

Thank you.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.