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Akeeba Backup for Joomla!

#27159 Errors while backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 22 March 2017 18:17 CDT

Sunday, 19 February 2017 14:26 CST

Skydk
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Timeout while backup

Sunday, 19 February 2017 22:25 CST

dlb
The ALICE output really does not provide information to diagnose the problem with your backup. Please zip and post the entire backup log. Thank you.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 20 February 2017 00:23 CST

Skydk
Hi.

Try this.

Regards, Lars

Monday, 20 February 2017 00:24 CST

Skydk

Monday, 20 February 2017 08:28 CST

dlb
I was wrong, ALICE really did know the problem this time. The backup is getting stuck on the file /20140508_212223.mp4. The root of your site is an odd place for that kind of file, is it really used by your site?

You can run the Configuration Wizard to see if it can optimize your timing settings a little bit, but there is no guarantee that will work. If that file really is necessary to your site, the best approach is to manually back it up and then exclude it from the Akeeba backup. If you ever need to restore your site, you will simply have to copy that file to the restored site after you do the Akeeba restore.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 22 March 2017 18:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-03-22 18:17 CDT

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