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Akeeba Backup for Joomla!

#27115 Backup is not a valid jps file

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by on Friday, 17 March 2017 18:17 CDT

Monday, 13 February 2017 06:47 CST

user86717
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I need to move my site but I am having all sorts of problems I tried a new host and used kickstart but it tells me it is not a valid JPS file I need help urgently as my current host is holding me to ransome

Monday, 13 February 2017 07:57 CST

tampe125
Hello,

what's the extension of the archive containing your site? JPA or JPS?
Can you please attach a screenshot of the error?
Can you take another backup using the JPA format (ie without the encryption)?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 14 February 2017 04:49 CST

user86717
Hi ok I have installed site on another host but at the end of running kickstart where you go to site frontend or site backend it says site not on this server.
Any ideas

Tuesday, 14 February 2017 08:51 CST

tampe125
Do you have a .htaccess file on the new server? Can you please try to rename it to .htaccess_disabled?
Does the site load?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 14 February 2017 11:42 CST

user86717
I renamed htaccess and the temp site loaded ok but lost all the other pages of the website

Wednesday, 15 February 2017 02:40 CST

tampe125
Ok, this means that there is some rule in the old .htaccess file that is not compatible with your new server.
Can you please use Joomla default htaccess file? You should have a htaccess.txt file in your root site, please rename it to .htaccess. If you don't have it, please download the latest Joomla version, extract it on your computer and upload the htaccess.txt file and then rename it.
This should fix your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 17 March 2017 18:17 CDT

System Task
system
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