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Akeeba Backup for Joomla!

#27109 kickstart error 500

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 18 March 2017 18:17 CDT

davem
That site has been removed and replaced so I do not have a log. I have tried this with 5.0.0 and 5.2 kiskstart
I also tried installing joomla fresh an then restore. It worked one time but not this time.
new site is http://mypwrds.com
Have created a new db for it, so sure that is not the issue, but never gets that far.
Had this problem for a second time now. Getting old.
Plenty of space for the restore.
See image uploaded.

tampe125
Akeeba Staff
Hello David,

I suspect your server throws an error because it can't handle the requests that Kickstart is sending.
In this case the best thing to do is to locally extract your archive (using Kickstart or Akeeba eXtract) and then manually transfer all the files using FTP. Finally you can continue with the restoration as usual.
It will take a little longer but it's the best and safest way to complete the restore.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

davem
I guess that would be one way, but not acceptable.
I did notice the backup was 2 times the size it should have been, so stepped back a few days, but it still had a problem.
Backup was 399,000,000 3 days earlier it was 199,000,000 - wonder why since it is a fairly static site.
Since I have been doing backup- restore for quite some time with identical server settings and sizes, It does not make sense to me that there is a server problem.
I use namcheap.com as my main host.
Is it possible that the restore will work better if using php 5.4 instead of 5.6 or 7.0?

I sell a hosting package with predefined joomla sites somewhat pre-built that save time on first start. Doing as above would add many hours work each week.


tampe125
Akeeba Staff
Backup was 399,000,000 3 days earlier it was 199,000,000 - wonder why since it is a fairly static site.
I suspect some big, large file got included inside the backup. I'd suggest you to take the two backups, extract locally and then compare them. If you're under Linux or Mac you can use the diff command, under Windows there's the WinMerge tool for this.

Is it possible that the restore will work better if using php 5.4 instead of 5.6 or 7.0?
No, that's not related.
When do you get the error? Immediately or after a couple of "ticks"?
In our experience, when a 500 error happens during the extraction, usually is caused the host that is blocking the request since it's using too many resources in a fixed amount of time. You can try to slow down the process: in Kickstart initial page, please click on the Show advanced options button in the Fine tune section.
There use the following settings:
Minimum execution time: 5 seconds
Maximum execution time: 3 seconds

Yes, minimum is greater than maximum, that's not a typo. That will slow down the extraction but it should complete.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

davem
Almost done as in the image attached, but sometimes the bar is about half way.
I will try the slowdown suggestion next time.

tampe125
Akeeba Staff
ok, let me know if you need further help

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

davem
I promise I will let you know

System Task
system
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