Support

Akeeba Backup for Joomla!

#26965 Post-processing interrupted

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by Thrane on Wednesday, 25 January 2017 06:23 CST

Wednesday, 25 January 2017 04:50 CST

Thrane
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi...

After setting up a job and running it, I get this error:
Post-processing interrupted -- no more files will be transferred

The backup has been made, but not transferred to my FTP.
The connection works when I test it in the job configuration.

Any ideas on how to solve this issue?

Regards
Thomas

Wednesday, 25 January 2017 04:54 CST

tampe125
Hello,

can you please attach the log of the failed backup?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 January 2017 04:59 CST

Thrane
Sorry, thought I did... :-(

Wednesday, 25 January 2017 05:01 CST

Thrane
Doesn't seem to be uploading?

You can get it here:
https://thrane.box.com/s/m5aw1w4lw5ydbsvia62s9ybd8manpeaq

Wednesday, 25 January 2017 05:12 CST

tampe125
Looking at your log file, you didn't set a part size for your backup and you didn't run the Configuration Wizard.
You are trying to upload about 60Mb worth of backup in one shot, most likely you get a timeout error during the process.

First of all, please run the Configuration Wizard (the blue button inside the Configuration page), then set the part size for your archive to 10Mb and try again.
You can find such option inside the Configuration page, under the Archiver section.
That should fix your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 January 2017 06:23 CST

Thrane
Great, Thanks...

That did it :-)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!