Akeeba Backup for Joomla!

Monday, 23 January 2017 13:56 CST

thefbi

Hello,

i am using the ftp post processing and it work fine. I want to use FTPS to get more security.

If i select the "Use FTPS protocole" in the ftp configuration and try to "test FTP connection", it work fine, connection is OK.

But when i try to make a backup, the file dosent upload to server. If i try manually after, same error.

The only error message i have is "uploading myarchieve_name.jpa as failed".

I have try with or without passive mode, but i dont know what it mean...

Any idea ?

Regards,
Frédéric

Tuesday, 24 January 2017 02:30 CST

tampe125

Hello,

the "Test FTP connection" simply tries to connect to the remote server; transferring the entire archive is a different story.
Usually this happens when the host is blocking outgoing connections or the remote server is not accepting your transfer.
You should get in touch with your host and ask him if there's anything blocked, otherwise you'll have to fallback to plain FTP transfer.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 January 2017 10:46 CST

thefbi

Hello,

i try to resolve it with my host, but they say to me they dont block anything.

I try to send to a Synology serveur. The only log i have is the log on and after the log out, without upload and without error message...

If i dont find, i still in simple ftp.

Regards

Thursday, 26 January 2017 02:32 CST

tampe125

Are you trying to send it to your NAS?
If so I suspect the problem is with your NAS HTTPS certificate: it's self-signed so by default the connection is refused since you can't trust it.
Please try to use the engine named Upload to remote FTP server using cURL and check the usage of SSL.
I think that should do the trick.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 January 2017 05:21 CST

thefbi

I have a Let's Encrypt certificate for https with an url linked to the NAS (xxxx.synology.me)

But i can try to do it with cURL (but dont know what is it), so i go to read the doc :)

Thursday, 26 January 2017 05:51 CST

tampe125

Ok, let me know if it works for you

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 January 2017 12:38 CST

thefbi

.... same problem... Work with ftp but not with ssl.

Friday, 27 January 2017 02:40 CST

tampe125

I think there's some problem with the certificates, my hunch is that your NAS certificate is no provided by a Certificate Authority that's recognized. Is that a problem to keep using plain FTP?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 27 January 2017 03:27 CST

thefbi

Hello, no plain ftp work fine. But my NAS say me with the security check I have a medium security message because I don't use ftps or sftp. So it is why I have try to do this.

But for now, I have allow only the IP of my cloud server where is my sites to have access of the ftp port on my NAS, so I thing this is good (or better) for security attacks, even in plain ftp.

Regards.

Friday, 27 January 2017 03:41 CST

tampe125

Yes, whitelisting the IP is a very good security option.
For your information, the SSL encryption will only protect you from Man In The Middle attacks (people trying to sniff the traffic between your site and your NAS); to be honest this is a pretty remote scenario, usually attackers will simply try to bruteforce your FTP account or to trigger a known vulnerability of your FTP service.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 27 January 2017 05:42 CST

thefbi

OK, thank you :)

Regards,
Frédéric

Support