Support

Akeeba Backup for Joomla!

#26930 Backup Not Save In DropBox

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 22 February 2017 17:17 CST

Friday, 20 January 2017 07:02 CST

kriru
Hi

I have install akeeba bakup professional 5.2.5.

I have backup store in our dropbox using for command line. But backup file is not store in drop box.

I have set Cron jobs please review it’s correct? - https://www.screencast.com/t/emt4XNndcnT

Please help me

Friday, 20 January 2017 07:46 CST

tampe125
Hello,

can you please attach the log of the failed backup?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 21 January 2017 02:26 CST

kriru
Hi

I have attach log file. please check

Saturday, 21 January 2017 02:27 CST

kriru

Monday, 23 January 2017 02:33 CST

tampe125
The backup you sent is almost empty. This is caused by the log level set to a wrong value. Please get inside the Configuration page and change the Log Level field to All information and debug.
Then take again the backup and attach it here. Please remember to zip it, since it will be a very large file.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 22 February 2017 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-02-22 17:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!