Akeeba Backup for Joomla!

#26594 404 error on backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Akeeba Backup version

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Latest post by Vigalom on Wednesday, 23 November 2016 15:19 CST

Wednesday, 23 November 2016 05:26 CST

Vigalom

We've got this error on backup:

Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 404 (Not Found)
Internal status: error
XHR ReadyState: 4
Raw server response:
Not Found
The requested document was not found on this server.
Web Server at regio024.nl
Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.

Can you help us?

Thanks in advance.

Jan

Wednesday, 23 November 2016 08:43 CST

tampe125

Hello,

I suspect your host is killing the script because is using too many resources. A 500 error is thrown by your server, but since it doesn't find the correct error page, the generic 404 is raised.
That said, let's try to fix this issue. First of all, you should use the JPA format, since it uses less resources.

If it still fails, please use the following settings inside the Configuration page:
Minimum execution time: 5 seconds
Maximum execution time: 3 second
Runtime bias: 50%

Yes, minimum is greater than maximum, that's not a typo. Your backup will slow down, but it should complete.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 23 November 2016 15:19 CST

Vigalom

Yes it´s working!

Thanks a lot.

Jan

Support