Akeeba Backup for Joomla!

#26514 Cannot install Akkeba backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

n/a

Akeeba Backup version

n/a

Latest post by on Friday, 09 December 2016 17:17 CST

Wednesday, 09 November 2016 02:19 CST

tomdxb

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

When I try to install from online install

Error

Archive does not exist
Unable to find install package

When I try to install from dowloaded file :

Warning

JInstaller: :Install: Can't find Joomla XML setup file.
JInstaller: :Install: Can't find XML setup file.
JFolder::create: Could not create folder.Path: /home/lfjm/public/media/com_akeeba/css
Cannot create destination folder
×
Error

Error installing package

Wednesday, 09 November 2016 02:39 CST

tampe125

Hello Thomas,

the error you are receiving is caused by a permission issue.
Please enable the FTP layer inside Joomla Global Configuration and try again, it should fix your problem.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 09 November 2016 02:59 CST

tomdxb

Thanks for the quick reply.
Tried the solution, but did not change anything. Just more errors ...

Wednesday, 09 November 2016 03:05 CST

tampe125

This is definitively a permission issue: your Joomla installation can't touch the filesystem (create or edit files).
You have to get in touch with your host and ask him to fix the permissions, otherwise you won't be able to use any Joomla extensions, not only our ones.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 09 December 2016 17:17 CST

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2016-12-09 17:17 CST

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