Akeeba Backup for Joomla!

Monday, 07 November 2016 05:02 CST

user68723

Hi,
I'am really disapointed. Those last time impossible to do web migration with Akeeba. I had renew my licence those day but it seems for nothing.
I choosed Akeeba for have a simple solution working all time. Those last try I systematicly have a problem of impossibility to connect the new website (new location after migration) to the new database, when changing manualy my configuration.php it's idem !
For this last time, of moving location website it's the same (impossible to connect to the new sql data base, even manualy) and I have acces to admin but no front end !https://www.akeebabackup.com/documentation/troubleshooter/post-restoration.html#pr404
I can't loose to much time (see my previous post (...closed with no solution!), I will again do a full (ftp+sql) migration manualy without akebba, it will be easier.
Other kind of pb conflict bettewen Admintools and Hikashop impossible to solve, so I had to delete Admintools...
Do I am alone in this case?
@+

Monday, 07 November 2016 10:00 CST

tampe125

Hello,

we are sorry that you have had this experience, but we have a few observations which might help you solve those issues and help us help you better in the future.
Regarding restoring your site, since you can connect to your site backend, most likely your issue is caused by an htaccess rule. Please take a look at the next pages of the document you linked, there are several suggestion on how to fix this kind of problems.
Just as a side note, you normally don't have to manually edit your configuration.php file, this means that you have a permission issue on your site. It could be solved by contacting your host company, however the fastest solution is to enable the FTP layer inside you Joomla! Global Configuration. Bonus tip: you can enable it during the restoration process, too!

Regarding Admin Tools, it is fully compatible with Hikashop, we have several users using it.
If you are using a payment processor which requires direct access to PHP files and you are using the Htaccess Maker, you will have to add some exceptions. We have helped other people with that when they provided payment processor information, usually it's quite trivial to solve.

As a final note, we never close ticket. They are automatically closed by our system when we receive no reply for 15 days: if we have no feedback on the solutions we provided, we really don't know if your issue is really solved. If you have an ongoing issue you should keep us informed, so we can investigate further and provide more assistance.

So, going back to your original issue, do you have a site that you need to be restored, if so, you already did that? Are there any issues I can help you with?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 09 November 2016 08:54 CST

user68723

Thanks Davide for your response and the general tonality of your words.
* I use Akeeba pro since 2013 and since 2 or 3 month it's easier for me to make Joomla migration via ftp/sql/configuration.php than with your prog...not easy always to find why the migration failed, find rapidly the problem in the lot of pages of the Akeeba documentation is not easy...Aditionnal short docs should be great...
I am not sure my host have anything to do with this, for info It's OVH.
For info I migrated a websize (low size) with akeeba yesterday with no pb...but pb with much more heavier website (relative). Do the size (media..) of the website have anything to do with all this?

*About my pb of compatibility beetwen Hikashop and Admintools with Paypal Plugin, I had message error appears without any config change (unless updates) at the middle of last september...I had desactivated Admintools and the pb wetn out. I didn't found easyly any exeption security in Admintools/Paypal to configure. Do you have a short and clear tutorial/documentaion about the Admintools configuration with Hikashop and Paypal?

Thanks fo your help and availability !

Ps : On this page https://www.akeebabackup.com/documentation/akeeba-kickstart-documentation/using-kickstart.html#preparing-for-the-extraction
it seems, unless error, than you have to change the last line "When you are done, you can launch Kickstart by visiting its URL. It usually has the form of http://www.example.com/kickstart.php" by "When you are done, you can launch Kickstart by visiting its URL. It usually has the form of http://www.example.com/anything-else-than-kickstart.php.

Wednesday, 09 November 2016 09:26 CST

tampe125

You are mentioning a "migration", can you please explain how are you doing that? I think you are using the Site transfer wizard, am I right? With small sites it usually works without issues, but if you are going to move a very large site you have to use some settings to avoid issues (for example a part size of about 10-20Mb)
Finding the exception to add is a little tricky; usually when you have this kind of issues, the best thing is to temporary disable the plugin and open a ticket here. In this way we can investigate what's happening and suggest you a solution.

We usually resolve the large part of our tickets in 24-48 hours, so next time you have an issue, please come here.
We will find a solution all together.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 09 December 2016 17:17 CST

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2016-12-09 17:17 CST

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