Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Backup is not running so I don't get a ZIP file. Can run backups manually and they are successful.

Description of my issue: Getting the following error by email. My backups are not running.

From: [email protected] (Cron Daemon)
Date: September 13, 2016 at 1:00:05 PM CDT
To: [email protected]
Subject: Cron <site@het> /opt/php56/bin/php /home/site/public_html/cli/akeeba-backup.php --profile=5 -s www.site.org -u usernamevalidated -p passwordvalidated
Akeeba Backup CLI 5.2.1 (2016-09-08)
Copyright (c) 2006-2016 Akeeba Ltd / Nicholas K. Dionysopoulos
-------------------------------------------------------------------------------
Akeeba Backup is Free Software, distributed under the terms of the GNU General
Public License version 3 or, at your option, any later version.
This program comes with ABSOLUTELY NO WARRANTY as per sections 15 & 16 of the
license. See http://www.gnu.org/licenses/gpl-3.0.html for details.
-------------------------------------------------------------------------------

You are using Joomla! 3.6.2 on PHP 5.6.21 (cli)

Starting a new backup with the following parameters:
Profile ID 5
Description "Command-line backup"

Current memory usage: 2.38 Mb

Unsetting time limit restrictions.

Site paths determined by this script:
JPATH_BASE : /home/site/public_html
JPATH_ADMINISTRATOR : /home/site/public_html/administrator



********** ERROR! **********



Technical information:

Code: 0
File: /home/site/public_html/administrator/components/com_akeeba/BackupEngine/Driver/Mysql.php
Line: 436

Stack Trace:

#0 /home/site/public_html/administrator/components/com_akeeba/BackupEngine/Driver/Base.php(1049): Akeeba\Engine\Driver\Mysql->query()
#1 /home/site/public_html/administrator/components/com_akeeba/BackupEngine/Driver/Base.php(742): Akeeba\Engine\Driver\Base->execute()
#2 /home/site/public_html/administrator/components/com_akeeba/BackupPlatform/Joomla3x/Driver/Joomla.php(126): Akeeba\Engine\Driver\Base->loadAssocList()
#3 /home/site/public_html/administrator/components/com_akeeba/BackupEngine/Platform/Base.php(617): Akeeba\Engine\Driver\Joomla->__call('loadAssocList', Array)
#4 /home/site/public_html/administrator/components/com_akeeba/BackupEngine/Platform/Base.php(617): Akeeba\Engine\Driver\Joomla->loadAssocList()
#5 /home/site/public_html/administrator/components/com_akeeba/BackupEngine/Platform.php(272): Akeeba\Engine\Platform\Base->get_running_backups(NULL)
#6 /home/site/public_html/administrator/components/com_akeeba/BackupEngine/Factory.php(443): Akeeba\Engine\Platform->__call('get_running_bac...', Array)
#7 /home/site/public_html/administrator/components/com_akeeba/BackupEngine/Factory.php(443): Akeeba\Engine\Platform->get_running_backups(NULL)
#8 /home/site/public_html/administrator/components/com_akeeba/Model/Backup.php(122): Akeeba\Engine\Factory::resetState(Array)
#9 /home/site/public_html/cli/akeeba-backup.php(239): Akeeba\Backup\Admin\Model\Backup->startBackup(Array)
#10 /home/site/public_html/cli/akeeba-backup.php(428): AkeebaBackupCLI->execute()
#11 {main}

Has this CRON backup ever run successfully? It looks like the mysqli driver may be missing in the PHP version that you are using for the command line backup. That isn't something that would change without a new version of PHP.

You can try switching the MySQL driver in your Joomla! Global Configuration screen to mysql (no training i). That is the older, slower version of the driver. If that works, you should contact your host and ask that they enable the mysqli driver in the command line PHP.

Maybe it would help if my Joomla configuration was set to MySqlI. We updated to PHP 5.6 about the same time I started having issues. I will see if this works. If it doesn't I will contact my hosting provider and have them check to make sure the mysqli driver is enabled.

That fixed it. So I had the exact opposite issue. My php was using MySQLi driver and my Joomla configuration was still set to MySQL driver. Thanks so much!

I don't know how I misread the original error, but yes, you need to use the MySQLi driver. That's a good thing. I'm glad you got it working. Have a good weekend!