Support

Your request is not pre-sales, it's support. I have moved it to the correct category.

Please keep in mind that the installation and update of every extension –including Akeeba Backup– is performed by Joomla's own code. What you have an issue with Joomla itself in the way it works on your host. Your host has a very small maximum upload size which prevents Joomla from installing any extension that's over 2Mb big. Akeeba Backup, like all major extensions, is larger than that. Do note that this is a restriction applied by your hosting provider, not Akeeba Backup or Joomla!. You can read more about it by going to your site's administrator backend and clicking on the Extensions, Manage, Warnings menu item. The solution is described in the link there.

Alternatively, you can read about the different installation methods in our documentation. There is a big, red warning box under "Upload and install" which describes exactly your hosting problem and links to instructions on how to fix it.

The same information and the solution can be found in the installation troubleshooting documentation which is linked from the big, red warning box I mentioned above. For your convenience I am copying and pasting the relevant section below.

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You get an error about the package not being uploaded to the server

The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:

upload_max_filesize = 10M
post_max_size = 10M

If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:

php_value upload_max_filesize 10M
php_value post_max_size 10M

There is also another alternative, but it won't work on all hosts: installation by URL. Please go to the Download section of our site and select the software and version you want to download. Next to the "Download now" button you will see a link called "DirectLink". Right click on it and select "Copy link address" (the exact phrase depends on the browser, but it should have to do about copying the link or its address / URL / location).

Now go to your site's back-end, Extensions, Extensions Manager and find the Install from URL field. Note: on Joomla! 3.x you have to click on the "Install from URL" tab to see that field. Replace the contents of the "Install URL" field with the contents of your clipboard (the DirectLink URL you copied above) and click on the "Install" button next to this textbox. As long as your server supports installing extensions from URL the installation should go through.
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If this is a bit over your head, or you are not entirely sure where / how to put these parameters, don't worry. You are paying your hosting company to help you with stuff like that. After all, it's their server :) Just contact them and give them a link to this ticket, asking them to increase the maximum upload size AND the maximum POST size for PHP to 10Mb. This is a trivial change for them.

Finally, may I provide some fact checking if you don't mind terribly. You paid 90 Euros, not Pounds. All of our prices are described in Euros and we only do transactions in Euros (the payment processing company and/or your bank will handle currency conversion). The exchange rate of EUR to GBP is not 1:1. You paid the equivalent of approximately 76 GBP and change. However, this is actually irrelevant to your request since the problem lies with your host, not our software. Hopefully the information above explained adequately the situation. If not, feel free to reply back. I apologise in advance for a late reply as I'm in a different timezone and it's still Sunday afternoon here, i.e. not a work day for me.