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Akeeba Backup for Joomla!

#26059 Can't open Akeeba Backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 20 September 2016 02:15 CDT

Wednesday, 07 September 2016 18:12 CDT

Luna Sol
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Downloaded payed subscription of Akeeba Backup successfully. When I try to open, get nothing but a blank page.

Wednesday, 07 September 2016 21:01 CDT

dlb
I think this is an incomplete installation. Please install Akeeba Backup twice, back to back, without doing anything in between. This trick usually works around a glitch in the Joomla! installer script where it fails to copy all of the files during an installation or upgrade.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 07 September 2016 21:36 CDT

Luna Sol
Have tried that three times. Didn't work, even though message says successful...

Wednesday, 07 September 2016 21:59 CDT

dlb
OK, please download the FOF30 from our Downloads page (near the bottom) and install that. It is a component of Backup but does not always reinstall properly when you're trying to force install it.

If that doesn't work, we're going to have to coax an error message out of the white page. I'll post some instructions for you if we get to that point.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 07 September 2016 22:16 CDT

Luna Sol
Didn't work... This is making me a bit nervous. Have never had this much trouble installing an extension...

Thursday, 08 September 2016 07:58 CDT

Luna Sol
Okay, the problem seemed to be that I was installing 5.2.0. Just installed 5.2.1 and is working fine. So one last question-- the automatic backups will be stored on my server (using default settings)? Thanks for the quick assistance yesterday!

Tuesday, 20 September 2016 02:15 CDT

nicholas
Backups are only stored on your server unless you explicitly set up a Post-processing option in the Configuration page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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