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Akeeba Backup for Joomla!

#26041 Akeeba Backup upload to Amazon S3 failing

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by on Thursday, 06 October 2016 17:20 CDT

Monday, 05 September 2016 14:42 CDT

Nick_Q
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Since the end of July I have had two sites which have failed to upload their backups to Amazon S3 with the following warning/error massage:

Warnings
Upload cannot proceed. Amazon S3 returned an error message: 0 :: Akeeba\Engine\Postproc\Connector\S3v4\Connector::uploadMultipart(): [55] SSL write: error -5961 Debug info:
Failed to process file /home/sites/mysite.co.uk/public_html/administrator/components/com_akeeba/backup/site-www.mysite.co.uk-20160905-202738.jpa
Post-processing interrupted -- no more files will be transferred

In both cases the backup completes successfully but the post processing fails with the above message... This is two sites out of about 50 so I am a bit confused here especially as there was about a week between each incident? Any direction would be most appreciated.

Tuesday, 06 September 2016 01:07 CDT

nicholas
This indicates a network connection issue between your server and Amazon's server. There is nothing you or us can do about it. Our previous host was very susceptible to this issue. Every so often we'd get this error for one to three days, then the problem would disappear for anywhere between one week and four months. Another site I have with the same host on a different data centre seems to be completely unaffected.

Based on experience, I recommend first trying to use an Amazon S3 bucket created in the same geographic region where the server is physically located. For example, if the server is physically in the EU use either Ireland or Frankfurt for your Amazon S3 bucket. If that still doesn't help you may want to find a different host (for what it's worth, we never had an issue with SiteGround). Past experience tells me that this kind of random, very intermittent network issues are nigh impossible for the host to debug and they will ultimately shrug it off.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 06 October 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-10-06 17:20 CDT

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