Support

Hello,

Normally when I am restore Akeeba backup to godaddy hosting it works fine. But I am using now DigitalOcean Cloud, I restore the site but Its not working on frontend, but Backend administrator is working. I am trying for 1 week, I am tired, Please help to fix this issue.

Here is my IP for Droplet: 45.55.196.75
Jooml admin: 45.55.196.75/administrator

I can send you developer account details, Can you assist me to fix this?

Thanks

Are you using an .htaccess file generated with .htaccess Maker? If so, try using the standard Joomla! file (usually in the root of your site named htaccess.txt).

There are some standard post restore troubleshooting tips here: https://www.akeebabackup.com/documentation/troubleshooter/post-restoration.html

Hello, How i know its generated from .htaccess maker ?

My Primary site is down due to Memory issues in godaddy and I am not able to do backup on that. so I need to restore recent backup.

Pleasse help me to find is it generated with .htaccess maker

If you look at the .htaccess file, the third line will say "automatically generated by Admin Tools".

What are you getting on the front end? Is there an error?

Hello, Its not generated by Autmatic, Its joomla default htaccess. How i will restore now ? I am stuck in my site

I saw Site Transfer in Akeeba Backup Professional, When I am trying to use that option, It gives FTP only, but in Digitalocean droplet I dont have FTP option there, I have SFTP. How we can transfer site ?

I do not think restoring your site again will help. This is a post restore issue. Something about the site does not work on the new server. We need to identify what that something is.

What does "not working on frontend" mean? What do you see? Are you getting an error message?

anyway, I paid 50$ and ask developer to restore it,

now I am able to access but before backup i installed Akeeba admin tools, now It ask me User and pass to access admin page when I am trying to access backend, I am using same account details which i used before backup, but it returns me error

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

That User ID and password is triggered by the .htaccess and .htpasswd files in the /administrator folder. You can safely delete those files to bypass it. That function is sensitive to the Apache version, so it does not travel between servers very well. If you want to reestablish it, you can do that from the Admin Tools main screen.

Hello,

Its fixed now.

thanks

You are welcome.