Akeeba Backup for Joomla!

#25932 Can't upgrade components

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

n/a

Akeeba Backup version

n/a

Latest post by on Wednesday, 21 September 2016 17:20 CDT

Saturday, 20 August 2016 08:12 CDT

dc8l7Yf

I am trying to upgrade Akeeba Backup and Admin Tools in the Joomla Update area but get the following error:

Warning
Error connecting to the server: 403

Error
Failed to download package. Download it and install manually from ...

Sunday, 21 August 2016 22:08 CDT

dlb

The 4.0.1 version of Admin Tools requires special handling (manual install), seehttps://www.akeebabackup.com/home/news/1671-manual-update-admintools-4.html for more information.

That problem does not affect Akeeba Backup. Do you have your Download ID entered? Is the Joomla! installer identifying the correct version to upgrade to? If the wrong version is cached, that could throw a 403. Normally, that problem will fix itself as the cache expires.

Some servers block the outbound connection, in that case a manual installation is the only way.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 22 August 2016 09:15 CDT

dc8l7Yf

Thank you! I had forgotten to add my Download ID.

Monday, 22 August 2016 09:41 CDT

dlb

You're welcome!

Dale L. Brackin
Support Specialist

Wednesday, 21 September 2016 17:20 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2016-09-21 17:20 CDT

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