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Akeeba Backup for Joomla!

#25829 Backup never ends - no error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Friday, 05 August 2016 03:29 CDT

Friday, 05 August 2016 02:45 CDT

zegenrijk
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

First i did the configuration wizard. See log file

Then a backup up, but this never ends, last server response >1000 sec, see knipsel.jpg

How to solve?

Regards Michel

Friday, 05 August 2016 03:02 CDT

tampe125
Hello Michel,

it seems that the backup process dies when it tries to scan the contents of your site root.
This usually happens when there is a permission error.
If you navigate inside the File and directory exclusion, do you get any result?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 05 August 2016 03:05 CDT

zegenrijk
Hello,

If you navigate inside the File and directory exclusion, do you get any result?
No....what can i ask my hoster?

Regards Michel

Friday, 05 August 2016 03:29 CDT

tampe125
Tell him that we can't list the contents of your root site.
You could attach a screenshot of the File and Directory exclusion.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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