Support

Hi,

i am building a new intranet. Every i do a backup. Today backup does not work. Analyse it with Alice gives as a result:

------ BEGIN OF ALICE RAW OUTPUT -----
Zusätzliche Datenbank - Falsche Zugangsdaten
Konnte das genutzte Profil nicht finden, Test übersprungen

Zusätzliche Datenbank - Joomla Datenbank Einschluß
Konnte das genutzte Profil nicht finden, Test übersprungen

------ END OF ALICE RAW OUTPUT -----

Can you give me a tip what i can do?

Regards
Frank

Frank,

Please zip and attach your log file. It is much more useful in figuring out what is happening than the ALICE output.

Hello Dale,

here it is.

I have uninstalled virtue mart because it dows not work on this server. Then i tried again. Now this error is shown during backup:

Cannot save factory state in db storage, storage key backend.id10

Log

[160804 08:41:55] *** Batching successive steps (nesting level 1)
[160804 08:41:55] ====== Starting Step number 1 ======
[160804 08:41:55] Kettenrad :: Switching domains
[160804 08:41:55] Kettenrad :: BREAKING STEP BEFORE SWITCHING DOMAIN
[160804 08:41:55] Switching to domain init, class Init
[160804 08:41:55] Akeeba\Engine\Core\Domain\Init :: New instance
[160804 08:41:55] Kettenrad :: Ticking the domain object
[160804 08:41:55] Kettenrad :: Domain object returned; propagating
[160804 08:41:55] Kettenrad :: Break flag status: YES
[160804 08:41:55] ----- Finished operation 1 ------
[160804 08:41:55] Successful Smart algorithm on Akeeba\Engine\Core\Domain\Init
[160804 08:41:55] ====== Finished Step number 1 ======
[160804 08:41:55] Kettenrad :: Setting the break flag between domains
[160804 08:41:55] *** Engine steps batching: Break flag detected.
[160804 08:41:55] *** Batching of engine steps finished. I will now return control to the caller.
[160804 08:41:55] Saving Kettenrad instance backend
[160804 08:44:18] Kettenrad :: Attempting to load from database (backend.id10) [backend.id10]
[160804 08:44:18] -- Loaded stored Akeeba Factory (backend.id10) [backend.id10]

The backup is stopping so fast even the log does not have much information. Please go to Configuration, in the Basic Configuration section, make sure "Use database storage for temporary data" is not checked. The error message seems to indicate that it had trouble storing its "bookmark" in the database, so we just won't use it.

Hello Dale,

everything now works fine! Thank you very much for your support.

Regards
Frank

You are welcome!

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