Akeeba Backup for Joomla!

Tuesday, 26 July 2016 08:16 CDT

sohopros

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi,

Each day we are running cron jobs to transfer our website back-ups to AWS. But not all back-ups are transferring to the AWS. Here are the list of the websites which back-ups are not transferred to AWS.

Website 1:

Akeeba version: 5.1.1
Joomla version: 3.5.1
Back-up Cron job time: 7:20 PST
Back-ups which are not transferred to AWS (Day): 07/22/2016 ; 07/05/2016 ; 07/04/2016

Website 2:

Akeeba version: 4.7.3
Joomla version: 2.5.28
Back-up Cron job time: 1:40 PST
Back-ups which are not transferred to AWS (Day): 07/20/2016 ; 07/10/2016 ; 07/09/2016; 07/05/2016

Website 3:

Akeeba version: 5.1.2
Joomla version: 3.5.1
Back-up Cron job time: 6:20 PST
Back-ups which are not transferred to AWS (Day): 07/06/2016 ; 07/01/2016 ; 06/30/2016;

Website 4:

Akeeba version: 5.1.0
Joomla version: 3.6.0
Back-up Cron job time: 5:00 PST
Back-ups which are not transferred to AWS (Day): 07/07/2016 ; 07/06/2016 ;

Please advise,
Sandra

Thanks, SOHO Prospecting Team

Tuesday, 26 July 2016 09:45 CDT

nicholas

That's nothing to do with our software and everything to do with your host, their upstream (Internet connectivity) providers and Amazon itself. If at any point the communication between your server and Amazon S3 is disrupted the upload fails.

We used to have this intermittent problem ourselves when we were hosted with Rochen. Backups would fail to transfer anywhere between twice a week to once every 3 months. Once we switched to SiteGround this problem stopped. Our backups are transferred twice a day, every single day, ever since we are using SiteGround. So it's definitely an issue with the host and their upstream providers. Sorry :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 25 August 2016 17:20 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2016-08-25 17:20 CDT

Support