Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Tried to upgrade to Joomla 3.6 and the required Backup opened but would not Start.
http://wall-cs.gpmnews.com/

You can disable the "System - Backup on update" plugin to disable the automatic backup before the update. You should have a current backup before the update. Are your normal backups running as expected?

Nope: BackUp Now button seems inactive. Can't proceed with upgrade to 3.6 until I can do a Backup. Maybe Site Ground server is complaining but no messages that I have noticed yet.

Dale, Here is the log from when I started the site. No backups since then. Probably not much use to you.

The log did not come through. Since a manual backup will not start either, we need to install Akeeba Backup twice, back to back, without doing anything in between. This trick normally works around a Joomla! installer bug where it fails to copy all of the files during installation or upgrade. This is an old bug that hits about 5% of the time, many people have looked for it but nobody has been able to pin it down yet.

What I am thinking is that your backup will not start because some of the files are missing.

I have done multiple sequential installs of 5.1.2 Pro but the Backup button is still dead in the water. Log file attached again.

Hi Nicholas & Dale, You might be right. A colleague did the backup and upgrade to 3.6 OK for me from his PC. He agrees that a JS conflict is probably involved. Chrome on MacOS cache sucks, but I was using FF ? Thanks for your help.

You are welcome!

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