Support

Hi,

I'm using easycron to run my scheduled backups, but every time it runs automatic it fails, but if I click on the same link from easycron side that the job use, it works fine.

I have just moved to one.com servers (10 days ago), but this was the same problem when I had my sites on my own IIS server.
This error is for all my websites that I use Akeeba on.

Can you please tell what to do?

Regards

Morten

I think this is the problem, from EasyCron's Frequently Asked Questions:

What is cron job timeout limit?

After a cron job is triggered, EasyCron starts connecting the server of this cron job's URL and then receiving data from the server. Generally, these actions can be done soon if the network between servers of EasyCron and yours is good and the script of your URL does not process a big task. But if the network is not good or your script is handling a big task, the time that the cron job costs could be long, and once it's longer than a specific time period, EasyCron will abort the current execution of this cron job. This "specific time period" is called cron job timeout limit. Different plans have different timeout limits. To make sure your scripts have enough time to perform, you can choose higher configuration plan.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.