Support

Akeeba Backup for Joomla!

#25568 Backup just few kb in size - restoring not possible

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Tuesday, 09 August 2016 17:20 CDT

picknikker
Hi There,

one of my sites isn't beeing backuped properly by Akeeba. Which I noticed, when I tried to move the site to another server. The Backup file (jpa) is just 800 kb or so in size. De- and reinstalling akeeba didn't solve the issue.

See the logfile attached.

Thanks

dlb
Your backup is completing successfully, but it is skipping all of your files. Please check the location of your tmp folder in Joomla! Global Configuration. If tmp is pointed to the root of your site, this is exactly what happens. Normally that setting is a /tmp folder within the root of your site.

Please double check the files and folder exclusions in your backup setup. If you accidentally excluded the root folder, this would happen.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!